FaceTime is Apple’s video chat service that is built into the iPhone 4, iPad 2, and iPod touch 4th gen devices as well as now being available on Macs. But to use FaceTime requires a few conditions. To start off, if this is your first time using FaceTime on the iPhone, you must make sure the feature is activated (instructions).
You also:
- Must be connected to a Wi-Fi network.
- And the person you’re are calling also must be connected to Wi-Fi and have a FaceTime-compatible device.
Now, you’re ready to make a FaceTime call. Here’s how:
How to Make a FaceTime Call
1. Open the Phone app:
2. Select a contact:
3. Tap the FaceTime button:
4. If the contact has multiple phone numbers, tap the phone number (or email address) with the FaceTime icon:
And that’s it! The person you are calling will see a popup informing you would like to FaceTime. They can then accept or decline.
Troubleshooting
Did FaceTime not working? Here are some common issues:
- The person receiving the call does not have FaceTime enabled, or does not meet the conditions for a successful FaceTime call (be on WiFi, a compatible device, etc).
- Your WiFi network doesn’t have port fowarding enabled. See Apple’s support documentation on this.
- Text messaging for your AT&T account has been disabled by you or the owner of your account.
